Privacy Policy

This Privacy Policy explains how Lockabea (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you use our website, products, mobile or web applications, and related services (collectively, the “Services”).

By using Lockabea, you agree to this Privacy Policy.

1. Information We Collect

We collect the following categories of information. Note that our pre-order website itself collects only the account, order, financing-request, and analytics information described below. The device, connectivity, and location data in sections 1.2 and 1.3 are collected only once you activate and use a physical Lockabea device.

1.1 Personal Information You Provide

• Name
• Email address
• Shipping and billing address
• Phone number (if provided)
• Account login information
• Payment information (collected and processed by Stripe at checkout; we store your name, email, phone, shipping address, and order details, but never your full card number)
• Financing requests (name, email, phone, country, and any message you submit when you request a pay-over-time or installment option)
• Referral codes and referral activity
• Customer support communications

1.2 Device and Product Information

When you use Lockabea devices, we may collect:

• Device ID and activation data
• SIM/eSIM identifiers (if applicable)
• Connectivity status
• Battery level
• Device settings

1.3 Location Information

If enabled, we may collect:

• GPS location data
• Network-based location (cell tower positioning)
• Approximate location derived from connectivity

Location data may be used for:

• Device tracking features
• Emergency alerts
• User-requested location sharing

1.4 Usage Data

We may collect:

• App usage activity
• Feature interaction logs
• Error reports and diagnostics
• Website analytics — the pages you view, the site that referred you, marketing campaign parameters (UTM tags), and an approximate country derived from your IP address. This is collected through our own first-party analytics only (no third-party analytics SDK) and, where required, only after you accept analytics cookies.

1.5 Marketing and Referral Data

We collect:

• Referral links and codes
• Signup attribution data
• Email engagement (opens, clicks) when using marketing tools

2. How We Use Your Information

We use personal information to:

• Provide and operate Lockabea Services
• Process orders and payments
• Send transactional email — order confirmations, shipping and tracking updates, and early-access invitations
• Respond to financing and pay-over-time requests and contact you about installment options
• Activate and manage devices
• Provide customer support
• Send service-related communications
• Enable emergency and safety features
• Track referrals and rewards programs
• Improve product performance and reliability
• Prevent fraud, abuse, and unauthorized access
• Comply with legal obligations

3. Legal Basis for Use (Canada Context)

We process personal information based on:

• Your consent
• Contractual necessity (to provide Services)
• Legal obligations
• Legitimate business interests (such as security, fraud prevention, and product improvement)

4. Sharing of Information

We do not sell your personal information.

We may share information with:

4.1 Service Providers

• Stripe — payment processing and checkout (collects your name, email, phone, and billing/shipping address to complete payment)
• Brevo — transactional + marketing email (order confirmations, shipping/tracking and early-access emails, plus newsletter/waitlist if you sign up)
• Neon — database hosting (stores your account, order, and financing-request records)
• Vercel — website and application hosting (also provides the approximate, IP-based country used in our analytics)
• Cloudflare Turnstile — bot and abuse prevention on our forms
• Cellular/network providers (for device connectivity, once you activate a device)

4.2 Legal Requirements

We may disclose information if required by law or to:

• Comply with legal processes
• Protect rights and safety
• Prevent fraud or security issues

4.3 Business Transfers

If Lockabea is involved in a merger, acquisition, or asset sale, user data may be transferred as part of that transaction.

5. Location Data & Emergency Features

Location data is sensitive information.

We use it only for:

• Core device functionality
• User-enabled tracking features
• Emergency alert functionality

We do not guarantee:

• Continuous GPS accuracy
• Continuous network coverage
• Emergency response outcomes

Users are responsible for ensuring location services are properly enabled and permitted on their devices.

6. Data Retention

We retain personal data only as long as necessary to:

• Provide Services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

When no longer needed, data is securely deleted or anonymized.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information.

However, no system can be guaranteed 100% secure.

Users are responsible for maintaining the security of their accounts and devices.

8. Minors

Lockabea may be used by minors under parental or guardian supervision.

We do not knowingly collect personal information directly from children without appropriate consent from a parent or guardian, where required by law.

Parents/guardians are responsible for monitoring device use and account activity.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Improve website functionality
• Analyze traffic and usage
• Support marketing and retargeting

Users may disable cookies through browser settings, though some features may not function properly.

10. Your Rights

Depending on your location, you may have rights to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of data (subject to legal limits)
• Withdraw consent for certain uses
• Request information about how data is processed

Requests can be made using the contact information below.

11. International Data Transfers

Your data may be processed or stored outside your country, including in the United States or other jurisdictions where our service providers operate.

These jurisdictions may have different data protection laws.

12. Third-Party Services

Our Services integrate with third parties such as:

• Payment processors
• Email marketing platforms
• Cellular providers
• Analytics tools

We are not responsible for the privacy practices of these third parties.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Continued use of Lockabea means you accept the updated policy.

14. Contact Us

If you have questions about this Privacy Policy, contact:

Lockabea Privacy Team, reveal email